What is the return policy?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No CODs accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at 701.255.6565. If merchandise you receive is defective, call our customer service department for instructions.
For a prompt exchange/refund, return all merchandise to:
Best Optics ..
What is new condition?
All products must be in new, unopened condition if it is being returned.
Examples of new, unopened products:
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you our customer and will not be credited. the purchaser will also absorb the return freight costs.
I was shippped an incorrect item, what do I do?
return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight . This will be done at our discretion. I f the order was shipped ground, and the customer decides to overnight the package to us to get it here faster, they will do that at their own expense.
Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original items purchase price should it not get returned.
No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. If a customer wishes t an item via an express method, it will be done at the customers expense.
When given the return authorization number the return procedure will be given to you the cusotmer.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
My package was damaged in transit, what to I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
Best Optics Unlimited will not accept merchandise damaged in transit. All claims must be filed with the carrier
My order was lost in transit, what do I do?
A claim will be filed for the lost package. We will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.
If you would like a second shipment to be made, they will be charged for the replacement order and be credited for the lost order upon resolution of the lost package
I received a defective item, what should I do?
If the product is defective, then see manufacturer warranty list for return instructions
What if my Item is backordered?
Most backorders are due to manufacturer supply constraints.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens. You will be given the opportunity to decide to wait or cancel the order. Back orders will be fulfilled as soon as possible when they should happen to occur.
If the order is partially back ordered, we will make a judgment to determine if the order can be shipped in two segments. The initial shipping will be paid by the consumer and the back ordered items will be paid by us. We will not hold part of the order to ship it all at once.
I ordered the wrong item, what do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;
No CODs accepted
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at 701.255.6565 If merchandise you receive is defective, call our customer service department for instructions.
